A ticketing system is the most widespread correspondence channel that web hosting providers offer to their customers. It is most often part of the billing account and is the most efficient way to fix a problem that requires a certain amount of time to investigate or that needs to be escalated to an admin. Thus, all replies supplied by either side will be kept in the very same location in the event that somebody else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which implies that you’ll have to sign in and out of no less than 2 accounts in order to carry out a specific task or to contact the company’s customer service staff. In case you wish to administer a handful of domain names and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts at the same time. Moreover, it can take a substantial length of time for the hosting provider to process your tickets.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting plans include an integrated trouble ticket system, which is included in our custom Hepsia Control Panel. In contrast to other comparable tools, Hepsia will allow you to manage everything related to the web hosting service itself in the same location – payments, files, e-mails, support tickets, etc., eliminating the necessity to go through different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any problems, you can open a ticket with several clicks of the mouse without logging out of your Control Panel. During the process, you can choose a category and our system will offer you a number of articles, which will provide you with additional information and which may help you solve any given problem before you actually post a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you won’t require a different support platform to contact our help desk team – you can do this on the spot as soon as you bump into an issue. Sending a new ticket requires several clicks of the mouse and finding an older one is equally easy. Using our clever search functionality, you can swiftly track down any ticket that you’ve opened in the past. You can post a ticket at any time whatsoever since our customer support team representatives are available to you 7 days a week and reply in no more than an hour, although it seldom takes that much to get help. With the Hepsia Control Panel, you will have everything in a single place and you can forget about having to log in and out of 2 or more platforms to fix a simple problem.