Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans include an integrated trouble ticket system, which is included in our custom Hepsia Control Panel. In contrast to other comparable tools, Hepsia will allow you to manage everything related to the web hosting service itself in the same location – payments, files, e-mails, support tickets, etc., eliminating the necessity to go through different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any problems, you can open a ticket with several clicks of the mouse without logging out of your Control Panel. During the process, you can choose a category and our system will offer you a number of articles, which will provide you with additional information and which may help you solve any given problem before you actually post a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you won’t require a different support platform to contact our help desk team – you can do this on the spot as soon as you bump into an issue. Sending a new ticket requires several clicks of the mouse and finding an older one is equally easy. Using our clever search functionality, you can swiftly track down any ticket that you’ve opened in the past. You can post a ticket at any time whatsoever since our customer support team representatives are available to you 7 days a week and reply in no more than an hour, although it seldom takes that much to get help. With the Hepsia Control Panel, you will have everything in a single place and you can forget about having to log in and out of 2 or more platforms to fix a simple problem.