A live chat is among the ways of communication offered by some web hosting providers as part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or technical support. This way of contact is faster compared to a support ticket and it makes it much less likely to misspell or misunderstand a word in comparison to a telephone call with an agent. What's more, when the issue that you experience requires some time to be investigated and resolved, you are able to do something else at the same time rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat support service without charge provided that you have Internet accessibility even if your hosting provider is located in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a great number of problems can be resolved when you chat with a live person, we offer a live chat service for all of our potential and current customers. Our chat is available every day and our customer support representatives will help you with a variety of questions and troubles. In case you are not our customer yet, you can learn more about our cloud hosting packages and the website hosting environment in general so that you can make sure that your web sites will run efficiently on our servers. If you already have an account and you have some questions or you encounter any problems with some of our services, you'll be able to get in touch with us through the live chat and we can provide the necessary information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for some issues which require more time or the expertise of a sysadmin, but for numerous common troubles you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all of our future and current clients. In case you are looking for a new hosting account, you will be able to chat in real time to one of our agents and get more info about our semi-dedicated servers so that you can choose the optimal plan for your web sites. In case you already own an account with us, we can assist you in a very timely manner with general, billing and 1st level techmatters. Though in certain cases you'll need to open a ticket as there are troubles that can't be resolved through a live chat, we'll be able to assist you with various common jobs, for instance installing an e-mail account in an email client or forwarding one domain to another. Thus, you will receive quick support and you'll save many hours.