If you ever have any enquiries concerning your hosting package or you face a problem with your websites, you will have to get in touch with the web hosting provider’s client support team. It may not make any difference how fast they will reply when you have an enquiry of a general nature, but an issue like a blundered software app update, for example, may lead to your website becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to assist you, the longer the website will be offline. If you offer goods or services online, any downtime will adversely affect your website and you may lose current or prospective customers. Many web hosting providers, mainly resellers, respond to trouble tickets and e-mails within twenty four hours, but in the online realm that’s far too long, as clients will hardly ever come back to a website that is not working correctly over prolonged time periods.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting for hours and hours, or even one whole day, to obtain a reply to an email or a technical support ticket. Irrespective of when you contact us, we will lend you a helping hand within less than an hour with any technical and pre-sales enquiries you might have. As a matter of fact, our actual response time almost never exceeds 20 to 30 minutes. As we are on duty 24-7-365, you’ll always obtain help in a timely manner and we understand exactly how crucial this is in the Internet era. As soon as you contact us, we’ll answer your enquiries. In case you confront any technical complication, we will cope with it on your behalf, or we’ll supply you with all the necessary information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a ticket via your hosting Control Panel or send an email regarding your semi-dedicated server, you will obtain a response within less than 60 minutes. You can get in touch with us whenever you wish with regard to billing, technical or general matters and considering the fact that we’re available 7 days a week, you’ll invariably receive assistance in a timely manner. Based on the particular question or issue, we will give you more info, eliminate the predicament if it has been caused by something that is within our reach or inform you how to proceed in case you have to alter a specific setting for a web app that we can’t access. You can forget about waiting around for a day for each single answer. In reality, in most cases we answer tickets and emails within twenty-twenty five minutes max.