Despite the fact that this isn't the most importantfactor to recognize a trustworthy cloud hosting supplier from a bad one or a reseller from a real provider, being able to call and talk with a live person is a sign that you are not working with a one-person firm and that you'll be able to reach someone every time you're looking for support. The phone support for website hosting services may range from standard to dedicated, which means that the problems which can be resolved with a call vary depending on the specific supplier. Generally, these matters are more basic and include billing or 1st level technical issues because more difficult issues often need a support ticket where both you and the sysadmins can follow what is going on with a specific issue. Still, the option to phone call your provider can save you considerable time and efforts for the multitude of tiny problems which may eventually show up when you manage your hosting account.

Phone Support in Cloud Hosting

All of our cloud hosting packages offer phone support fourteen hours a day even on official holidays, which means that if you don't have an account yet, you will be able to give us a call and learn more about our services or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so you're able to contact the number which is nearer to you. In case you're an existing customer, we will assist you promptly with all the general and billing matters and with multiple tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it's easier to consult with a live person and get things done immediately. Certainly, some situations cannot be managed on the telephone, so in such a case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we provide feature live phone support for fourteen hours a day. In case you are unsure which plan will be appropriate for your sites, you would like to learn more about the plan's specs or you're looking for any other type of information about our solutions, you'll be able to call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our support agents will help you. If you already have an account, you will be able to get in touch with us about general and sales issues, although we are usually able to help with a variety of tech issues as well. For strictly technical difficulties you should employ our integrated ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option when your trouble needs longer time to be taken care of or it has to be escalated to our system administrators.