24/7 Customer Support in Cloud Hosting
All of our cloud hosting plans include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our solutions before you make an order or you're an existing customer and you have any kind of question or some difficulty, you'll be able to contact us at any time, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex matters or any troubles that require more time to research and resolve. Unlike various other website hosting providers, our trouble tickets have a guaranteed max reply time of only 1 hour, thus no matter what your issue is, it will be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply include 24/7 customer and technical support, so no matter what problem you experience, you'll be able to contact us and we'll help you in a timely manner. The guaranteed response time for every e-mail or support ticket that you open via your Hepsia website hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 minutes. Furthermore, we have telephone support with multiple local numbers internationally and a live chat, which means that you are able to get in touch with us and find additional details about our services even if you don't have an account yet. We're able to help you with any question or an issue you may have - payment methods, package specs, email setup, web hosting account settings, etc. If you employ our services, you will never have a situation where you need to wait for a couple of days to get a problem resolved like you will need to do with many other companies.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you'll be able to contact us 24/7 for any server-related issue or forany issues or questions with regard to the pre-installed software the server comes equipped with. In case you haven't ordered your VPS server package yet, you will be able to find out more about our solutions by giving us a phone call or via the live chat service. For more technical problems, you're able to send an email message or open a ticket through your billing Control Panel and you will get assistance within no more than an hour no matter the time of the day, even on holidays and weekends. The typical answer time normally does not extend past half an hour. In case you'd like to have assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade that you can add to each VPS package and our administrators will assist you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to have well-timed support in general, let alone if you run an entire server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour reply time guarantee whatever the issue. The service is cost-free for all difficulties with the server or the software that was installed by our administrators through the setup, therefore you can contact us as many times as you wish, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail message, and the actual answer time for both rarely surpasses thirty minutes since we have admins available twenty-four hours a day. If you require general information about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers we have on 3 different continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, that you can include to your server plan through your billing Control Panel.