A 99.9% Server Uptime
The benefit of building your own cloud hosting platform is that you don’t need to be worried about compatibility issues – you set up a given set of software apps in such a manner so as to work with a particular set of hardware parts. The outcome is something even more steady and reliable, as there are fewer possible risks of failure. We’ve built our cloud hosting system atop time–proven hardware elements coupled with a heavily modified version of Security–Enhanced Linux in an attempt to set up an extremely risk–free home for all your websites.
That’s the reason why, with each of our cloud hosting plans packages we give you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware furnished by Juniper. Besides, on every router, we’ve set up a firewall with a sophisticated set of rules in an effort to sift all shady requests.
Hence, in each of our data centers – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your hard–earned money at risk, you can’t feel really safe. That’s why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In case you don’t feel pleased with our web hosting service or in case you want to get a bit more robust hosting solution, like a Linux VPS servers or even a dedicated web hosting plans – you will get your money back in full, with no concealed fees or return taxes.
24/7 Technical Support
If you have ever been forced to wait around for hours to get a reply, you are aware of how maddening this can be, especially when your web site is on the line. This is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be available to you and they’ll get back to you in less than 1 hour. And the best part is that their average support ticket response time is below twenty minutes!