Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
All your help requests will be responded to in no more than sixty minutes after the support ticket or email has been submitted. If your issue needs additional assistance from a server admin, we’ll direct the trouble ticket or the email to the person in charge, in a timely manner and we will leave a note to inform you that more time will be required for finding the best solution. And if you order the Managed Services package, all of the server management tasks included there will be completed whenever you wish.
A Top–Notch Customer Service
- We will be online for you 24/7 to reply to any enquiries that you may have connected to our Web Control Panel and any of the applications that we have preinstalled for you on the server. In case you also need support with server admin procedures, take a look at our Managed Services package, which includes backup space, Operating System updates every week, server monitoring and rebooting procedures, plus problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Area
Our Web Control Panel has been pre–installed for each dedicated web hosting plan. Among its characteristics is a very convenient integrated knowledgebase that will guide you step by step on how to use it. Most instructional articles also video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Web Control Panel.